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Careers at Astoria Hotels and Resorts

Careers  •  Astoria Hotels and Resorts

Front Office Trainer

Astoria Plaza Pasig City

Job Description

Key Responsibilities:

  • Conducts training to student-trainees undergoing their On-the-Job Training and Work Immersion and faculty -trainees doing their Faculty Immersion focusing on the modules of the different training programs
  • Ensure that the training materials being used are the standardized ones
  • Conduct pre-course briefings and/or department orientation to trainees
  • Organize training deployment and area assignments
  • Perform training, coaching and mentoring of trainees
  • Monitor time and attendance of trainees
  • Conduct trainees evaluation and provide program summary report and official grades
  • Continuously improve trainee deployment using program evaluation
  • Establish and maintain training standard templates and records
  • Perform other task/s assigned by the Director for Program Development and Marketing

Qualifications:

  • Preferably with Bachelor's Degree
  • At least 1-2 years of related Front Office Associate experience
  • Operational Management knowledge of Front Office best practices
  • Experience in training is an advantage
  • Can start immediately

Job Types:

  • Full-time, Fixed term

Benefits:

  • Company events
  • Promotion to permanent employee
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Front Office: 2 years (Preferred)

Work Location:

  • In person

About Astoria Hotels and Resorts

Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinct blend of contemporary design, thoughtful service, and memorable guest experiences. From city stays in the heart of the metro to serene escapes in the country’s most sought-after destinations, every Astoria property is crafted to feel both inspiring and familiar.

Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offering unique spaces for leisure, business, and celebrations. We invest in modern facilities, innovative dining concepts, and curated amenities so that every stay and every event reflects the quality and warmth that define the Astoria brand.

At the core of Astoria are our people. We believe that genuine hospitality begins with a team that is empowered, collaborative, and committed to growth. By joining Astoria Hotels and Resorts, you become part of a dynamic organization that values professionalism, creativity, and the shared goal of delivering exceptional experiences to our guests every single day.

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