Waiter / Server (Seasonal)

Key Responsibilities:

1. Dining Area & Station Preparation

• Prepare and set up dining tables, side stations, condiment bars, and beverage stations prior to service hours.
• Ensure all chinaware, flatware, glassware, and cloth napkins are sanitized, polished, and laid out according to hotel standards.
• Assist in assembling breakfast, lunch, or dinner buffet lines, including placing food tags, warming trays, serving utensils, and decor.

2. Food & Beverage Handling

• Maintain food temperature and freshness standards at buffet counters, salad bars, or dessert displays.
• Coordinate with the kitchen team to replenish depleted food pans, chafing dishes, and beverage dispensers promptly.
• Serve food items to guests at action stations (e.g., carvery, egg station, noodle bar) under proper food safety guidelines.
• Clear dirty dishes, glassware, and used cutlery (bus-out) from guest tables swiftly and quietly without disrupting diners.

3. Guest Service & Support

• Greet arriving guests with traditional Filipino hospitality (warmth and attentive care).
• Assist guests with seating, answer basic questions regarding menu items or food allergies, and relay special dietary requests to the kitchen.
• Refresh drinks, pour coffee/tea, and provide requested items like extra napkins, condiments, or high chairs for families.

4. Sanitation & Post-Service Tasks

• Adhere strictly to Hazard Analysis and Critical Control Points (HACCP) and local sanitation regulations.
• Wipe and sanitize tables, chairs, high chairs, and service counters between guest turnarounds.
• Assist in clearing buffet stations, storing unused food properly, sorting soiled dishes for the stewarding team, and resetting the dining room for the next shift.

Position Requirements in the Philippines:

1. Education

• High School diploma or Senior High School (TVL Track - Home Economics)
• Bachelor’s degree in Hospitality Management (BSHM) or F&B Vocational Certificate (TESDA NC II) is highly preferred by top-tier hotels

2. Certifications

• Valid Barangay / City Health Certificate (Sanitary Permit for food handlers) is mandatory in local government units across the Philippines.

3. Skills & Competencies

• Strong customer service orientation, high attention to hygiene, speed in clearing/setting tables, and basic knowledge of food safety.

4. Language Skills

• Good command of Filipino and English (capable of taking simple requests and explaining food options clearly).

5. Physical Demands

• Capacity to stand, walk, and carry heavy trays/bus tubs throughout an 8-hour shift.